About Crossroads Credit Union

Our Vision / Mission / Principles / Values

Our Vision

Working together to build a better community and provide the best financial service – anywhere, anytime, and any way.

Our Mission

Crossroads Credit Union serves the needs of its members in a democratic manner – providing quality financial services delivered with the highest standard of excellence and professionalism.

Our Principles

Seven international co-operative principles guide our credit union as we put our values into practice.

Voluntary and Open Membership
Co-operatives are voluntary organizations, open to all persons able to use their services and willing to accept the responsibilities of membership, without gender, social, racial, political or religious discrimination.
Democratic Member Control
Co-operatives are democratic organizations controlled by their members, who actively participate in setting their policies and making decisions. Men and women serving as elected representatives are accountable to the membership.
Member Economic Participation
Members contribute equitably to, and democratically control, the capital of their co-operative.
Autonomy and Independence
Co-operatives are autonomous, self-help organizations controlled by their members.
Education, Training and Information
Co-operatives provide education and training for their members, elected representatives, managers, and employees so they can contribute effectively to the development of their co-operatives.
Co-operation among Co-operatives
Co-operatives serve their members most effectively and strengthen the co-operative movement by working together through local, national, regional and international structures.
Concern for Community
Co-operatives work for the sustainable development of their communities through policies approved by their members.

Our Values

Integrity
We conduct ourselves in an atmosphere of trust, honesty and confidentiality.
Security
We provide safe and sound business practices though knowledgeable staff, board and management. We employ prudent management practices.
Quality
We provide quality standards by updating and revising policies, ethics, physical resources and our approach to service.
Commitment to Members
We act with dedication to formulate plans, ideas and investments that are in the best interest of the population we serve.
Leadership
We provide leadership and direction in the provision of quality financial services.
Continuous Improvement
We foster an environment that supports and recognizes continuous improvement by providing opportunities for training, education and individual growth to the team and individual members.
Democracy
We encourage active participation by members to progress in a manner beneficial to all stakeholders.
Teamwork
We work together to encourage, participate and achieve common goals.